Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website, subscribe to our Premier Club, our e-newsletters or instore.

Areas this policy covers:
What information do we collect about you?
How will we use the information about you?
Disclosing personal data
Marketing Use
Retaining Personal Information
Security of Personal Information
Access to your information and correction
Third Party websites
Changes to our privacy policy
How to contact us

What information do we collect about you?
We may collect, store and use the following kinds of personal information: 
Information that you provide to us when registering with our website (including your email address);
information contained in or relating to any communication that you send to us to our email address or Social Media pages (including the communication content and metadata associated with the communication); 
information relating to your membership of any of our clubs, such as Premier Club
information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
When you use Premier Club Card to shop with us, or use Premier Club Card vouchers or coupons, we may collect:
Transaction information, including the in-store purchases you make and how you use your Premier Club reward coupons and vouchers within Brookfields Garden Centre, and
any other personal information that you choose to send to us.
Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.

How will we use the information about you?
Personal information will be used for the purposes specified in this policy or on the relevant pages of the website.
We may use your personal information to: 
administer our website, reward card club and business;
send you non-marketing commercial communications;
send you email notifications that you have specifically requested;
with your agreement, to send you our email newsletter, (you can inform us at any time if you no longer require the newsletter);
with your agreement, to send you information regarding our Premier Club (if you have subscribed to our Premier Club), including  vouchers and coupons, details of events and any other information that we believe will be of interest to you (you can cancel your Premier Club membership at any time by contacting;
We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

Disclosing personal information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
We may disclose your personal information: 
to the extent that we are required to do so by law;
in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
Except as provided in this policy, we will not provide your personal information to third parties.

Marketing Use
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.
If you no longer wish to be contacted for marketing purposes, you can unsubscribe at the bottom of any e-newsletter we send you or email

Retaining Personal Information
This section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Notwithstanding the other provisions of this Section 5, we will retain documents (including electronic documents) containing personal data: 
to the extent that we are required to do so by law;
if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

Security of Personal Information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

Access to your Information and Correction
You have the right to request a copy of the personal information that we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold personal information that you request to the extent permitted by law.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. Please contact

Cookies Policy
This website does not use cookies.

Third Party Websites
Our website may include hyperlinks to, and details of, third party websites.
This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies as we have no control over, and are not responsible for, the privacy policies and practices of third parties.

Changes to our Privacy Policy
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.

How to Contact Us
This website is owned and operated by Brookfields Garden Centre
We are registered in England and Wales under registration number 00352943, and our registered office is at Brookfields Garden Centre. Mapperley Plains, Nottingham NG3 5RW
Our principal place of business is as above
You can contact us:
by post, using the postal address;
by telephone, on 0115 926 8200 or
by email, using